Terms of Service

The Terms of Service stipulate the conditions under the online sales service provided and sets the rules for the participation of individuals or entities registered in that service.

The provision of the online sales service is dependent on full acceptance of these conditions, so if you do not agree with them, you cannot use our service.

Service description

Online selling is a service that provides users with a space and system on the Internet for purchasing items.

Service Access

The online sales service can only be used by people who have full legal capacity to enter into onerous contracts so it cannot be used by people under 18.

Those interested in using this site who do not have such legal capacity should not use the service.

User Responsibility

By accepting these Terms of Service, the user undertakes to:

  • Provide and maintain true, complete and updated personal data;
  • Keep the access data to your registration confidential and use only the registration you are the holder of, assuming full responsibility for the actions carried out with that same registration, even if by third parties, with or without your authorization;
  • Adopt only behaviors that do not violate the current legal order or that harm, in any way, legally protected positions;
  • Comply with all obligations arising from purchases made through this online site;
  • As a buyer, take sole responsibility for the accuracy of the business data.
Solutions/Equipment Information

We provide detailed information, features and prices on the solutions / equipment pages; if the Client needs any additional information, he must contact us through the defined channels.

 Solutions/Equipment Information

The illustrative images of the solutions / equipment that 4Umans provides are by default made available by the manufacturers and are their exclusive responsibility. When they are our responsibility, we try as much as they can to explain the solutions / equipment, however some images for being composed and / or complex, may not be enough for the Client to have a full interpretation of reality.

Solutions / Equipment Pricing

All solutions/equipment prices are clearly and clearly marked. The marked prices already include the VAT at the legal rate in force. Prices can be changed with no previously communication.

Evaluate Solutions / Equipment

All solutions / equipment sold by 4Umans and available in stock, can be viewed and tested by customers in our Showroom, simply by making a visit request for the purpose through the defined criteria.

Promotions and Opportunities

Promotions and Opportunities, when existing, are clearly and clearly identified as such in the detailed information of the solutions / equipment on the website, with the price before the discount and the final price after application thereof being informed. All promotions carried out by 4Umans are subject to availability of products in stock. We reserve the right to cancel or change promotions without requiring prior notice.

Shopping and Dispatch

The sending and dispatching of solutions / equipment to the respective purchasing Customers is carried out through a service subcontracted by 4Umans to a specialized logistics operator.
The entire process of delivering the solution / equipment purchased to the respective Client is the direct responsibility of the logistics operator, giving the services of 4Umans all the support necessary for their satisfaction.

We provide delivery of solutions / equipment in Portugal, Europe and other countries, varying the costs of sending / dispatching depending on the address of the recipient, volume and weight of the solution / equipment, as well as the total value of the order.
The costs involved in sending / dispatching any solution / equipment are expressed and stated in an evident and clear manner with the Customer at the time of ordering, prior to the respective payment and in the sum of the total to be paid.

Return policies

If you purchased a solution/equipment at the 4Umans, you have 14 days after receiving the order to return it. 14-day period to return your order.

You can do this as long as the solution / equipment corresponds to the one purchased, is in the same condition as it was sold, in original packaging and accompanied by all the accessories that constitute it.

Before purchasing a solution/equipment at 4Umans keep in mind that in what concerns Contracts Resolution (Returns) there are at Portuguese Law * elements that differentiate a distance purchase (online and to be received at the address via carrier) from a purchase made/picked up directly in a commercial space.

 * Portuguese law provides the consumer with a period of 14 days (commonly known as a cooling off period) after taking physical possession of the goods, during which he can return the item (s) without the need to give a reason. In cases of free Contract Resolution, the return shipping costs are borne by the consumer, as stipulated in no. 2 of article 13 of Decree-Law no. 24/2014, of 14 February.

Return acceptance conditions
  • The returned item must correspond exactly to the one purchased;
  • The returned item must be intact and without any mark / damage from use;
  • You must return the item together with its packaging, manuals and immaculate accessories;
  • Together with the returned item, you will have to attach the invoice containing the same item;
  • You have 14 days to make the return.

 For the return process

  • It is necessary to contact our Customer Service Line, our email Suporte@4umans.com or our Chat for information on returning procedures.

Important Please, Do not ship the item back to 4Umans without this prior contact.

Return for Shipping / Delivery Damage

If you identify any odamage caused by the shopping transport of the item you ordered, please contact us via the Customer Service contact number, e-mail, or Chat.

Refund Policy

The refund is made after the returned equipment goes through the acceptance process in our warehouse, which can take 2 to 5 business days.

Then, with the approval of the same, we will confirm the refund that is made through the same payment medium used when purchasing.

Warning: Bank transfer time may vary according to the rules and services of each bank. If you have any questions, please contact your bank

DIYS (Do-it-Yourself) Services

At 4Umans, we work with the system that we call “Do It Yourself” (DYIS) which proposes a service made by you using information from the manuals and tutorials provided and, if desired, our customer service.

On the pages of each solution / equipment, the respective classification of “installation complexity” is listed, which can vary between:

  • DIYS - Easy
  • DIYS1 – More demanding
4Umans has the Complaints Book
Return

Need help returning your item?
Contact our Customer Support Center, through Chat and Contact number: +351. 214 863 426 (Monday to Friday from 9am-5pm)
Or if you prefer Login and fil the return form in your 4Umans account.

Cookies Policy

What is a Cookie?

Cookies are files or text files that contain small amounts of information that are downloaded and saved on the user's device, through their browser, when they visit a web page.

Cookies are used to facilitate navigation and make it simpler and do not damage your device. They allow faster and more efficient navigation, eliminating the need to repeatedly enter the same information. cookies?

The cookies are used to make navigation easier and not damage your device. They enable faster and more efficient navigation by eliminating the need to enter the same information repeatedly.

 You can deactivate the use of cookies?

Yes, the cookies can be disabled in your browser. Please note, however, that disabling the cookiesmay prevent some web services from working correctly, affecting, partially or totally, the navigation on the website.

If you want to block or delete the cookies of this site, you can do so by modifying the configuration of your browser. Although the configuration of each one is different, it is common to configure it in the "Preferences" or "Tools" menu. For more details on the configuration of cookiesconsult the "Help" menu of your browser.